Terms
Last updated September 11, 2026
These terms cover the use of this website. The work we do for a clinic is governed by the signed agreement with that clinic; where the two disagree, the signed agreement controls. The summary below describes how we normally contract, so there are no surprises before you get to paperwork.
What the service is
Clinix manages advertising campaigns, responds to inbound leads, qualifies them, books consults into the clinic’s calendar, runs reminders and no-show recovery, and reactivates dormant leads and lapsed patients. We are a marketing and communications service. We do not provide medical advice, and nothing we send on a clinic’s behalf is clinical guidance.
What you pay for
The fee is charged per attended consult. An attended consult means a prospective or returning patient who booked through our work, arrived at the clinic at the scheduled appointment, and was seen. It does not include a booking that was cancelled, a booking that was never attended, or a duplicate appointment for the same person inside the repeat window stated in the agreement.
- Attendance is recorded by the clinic. If a booking is disputed, the clinic’s record is what counts, and disputes are raised within the window in the agreement.
- Advertising spend is paid by the clinic directly to the advertising platform, from the clinic’s own ad account. We do not mark up media and we do not bill for it.
- The per-consult rate is fixed before work starts. Invoices itemize every consult charged.
The pilot
A pilot runs for two weeks. During it we work the clinic’s existing lead flow and a portion of its dormant list, and the clinic pays only for consults that attend, at the agreed rate. Either side can end the engagement at the close of the pilot with nothing further owed beyond consults already attended. Ongoing pricing is agreed afterward.
What the clinic provides
- Accurate service, pricing and availability information, kept current.
- Access to the ad account, lead sources and calendar needed to do the work.
- Approval of the conversation script before anything is sent.
- Prompt recording of whether appointments were attended.
- Confirmation that its lead and patient lists were lawfully collected and may be contacted.
Ownership
The clinic owns its ad account, audiences, pixel data, creative assets, lead list and patient data. We own our own systems, scripts, templates and processes. When an engagement ends, the clinic keeps its data and accounts, and we remove our access. Nothing is withheld as leverage.
Compliance
Messaging is run in line with the TCPA, CAN-SPAM and carrier requirements, including honoring opt-outs, identifying the clinic in every conversation, and observing quiet hours. The clinic is responsible for the lawfulness of the lists it supplies. Either party may pause messaging if a compliance concern arises, and we will pause rather than risk a clinic’s standing with carriers.
No guarantee of results
Paying per attended consult means we carry the risk of consults that do not happen, and that is the point of the model. It is not a guarantee of a particular volume of consults, of revenue, or of return on advertising spend. Results depend on the clinic’s market, pricing, capacity, reputation and how quickly it can see patients. Figures on this website are industry ranges or clearly labeled estimates, offered as illustration and not as a promise of your outcome.
Ending the engagement
Either side may end the engagement on the notice period in the signed agreement. Consults attended before the end date remain payable. We will hand back access and stop messaging on the end date.
Liability
To the extent the law allows, neither party is liable for indirect, incidental or consequential damages, including lost profits. Our total liability for any claim is limited to the fees the clinic paid us in the three months before the claim arose. Nothing here limits liability that cannot be limited by law.
This website
The content here is provided as is, for information. We may change it at any time. Do not use the site to attempt unauthorized access, disrupt it, or scrape it at a volume that affects other visitors.
Governing law
These terms are governed by the laws of the State of Delaware, without regard to conflict of law rules. The signed agreement with a clinic may specify a different venue, and it prevails if so.