Growth partner for med spas. Paid per attended consult.
We turn your ad spend into consults that show up.
You pay per attended consult. No retainer, no software license, and nothing owed for a lead that never walks in.
No deck. We look at your last 90 days of leads and tell you what they were worth.
- You keep the ad account
- No software to install
- Two-week pilot
- 11:42 PM
Danielle, new lead
Hi! Saw your ad, how much is lip filler?
- 11:44 PM+2 min
Clinix, as the clinic
Hi Danielle, thanks for reaching out to Lumen Aesthetics. Lip filler runs $650 to $850 per syringe depending on the product and how much you need. Most first-timers use one. Want me to get you in for a free consult so we can quote it exactly?
- 11:46 PM
Danielle
Yes. Do I need to do anything before?
- 11:47 PM+1 min
Clinix
Nothing major. Skip alcohol, ibuprofen and fish oil for 24 hours, and come without lip product on. It takes about 30 minutes. Thursday 10:15 AM or Thursday 5:45 PM are open.
- 11:49 PM
Danielle
Thursday 5:45 works
- 11:50 PM+1 min
Clinix
Booked: Thursday at 5:45 PM with Renee. You will get a reminder Wednesday and one the morning of. Reply here if anything changes.
- 11:51 PM
Danielle
Perfect, thank you!
- 11:51 PM+0 min
Clinix
See you Thursday. If you think of a question before then, just text this number.
The leads you already paid for.
Nobody loses money on the ad itself. They lose it in the ninety minutes after a lead comes in, and on the list of people who already said yes once.
| Where it goes | Typical US med spa |
|---|---|
Inbound leads that are never answered Leads arrive at night and over the weekend. During the day the front desk is in the room with a client. | 30 to 50% |
Leads that land outside business hours Evenings, weekends and holidays, when scrolling happens and nobody is at the desk to reply. | About 2 in 3† |
Revenue behind a single missed lead One consult that never happened, valued at a typical first-treatment ticket. | $200 to $800 |
Dormant leads and lapsed patients already on file People who know your brand and once raised a hand, sitting in a CRM nobody has messaged in a year. | 400+† |
At 100 leads a month, losing 40 of them Consults that were paid for and never booked. Straight multiplication of the two ranges above, not a case study. | $8,000 to $32,000 |
Unmarked figures are industry benchmark ranges for US med spas. Figures marked † are Clinix estimates from clinics we have looked at, not published benchmarks. On the call we replace all four with your actual numbers.
Three steps. You pay at the third.
The technology runs backstage. What you buy is a booked appointment with a person sitting in it.
We run and optimize your campaigns
Meta ads on Instagram and Facebook, from your own ad account. You keep the account, the audiences, the pixel history and the billing, and you pay the media directly. We build, test and cut creative every week against one number: consults booked, not clicks or impressions.
Every lead is answered in minutes and booked
Instagram DM, website form, Google ad or inbound text, at any hour. We open the conversation in natural English over SMS, answer the pricing and prep questions, qualify, and book the consult into your calendar. A real person on our team steps in the moment a conversation needs one.
The consult shows up, and that is when you pay
Reminders before the appointment, one-tap rescheduling, and a real recovery sequence when someone does not turn up. You are invoiced per consult that actually sat down in your chair. A booking that never arrives costs you nothing.
What we handle, end to end.
All of it is done for you. There is nothing for your front desk to learn and nothing for you to log into.
Campaign management and optimization
Creative, audiences, budget pacing and weekly iteration inside your ad account, measured against booked and attended consults.
Instant lead follow-up
Every new lead gets a real answer over SMS within minutes, around the clock, including nights, weekends and holidays.
Qualification
We find out what they want, whether they are a fit, and what they can spend, before the appointment takes a slot on your calendar.
Booking into your calendar
The consult lands directly in the system you already use, against your real availability and your real service durations.
Reminders and rescheduling
Confirmations and reminders before the appointment, and a reschedule that takes one reply instead of a phone call.
No-show recovery
When someone misses, we reach back out the same day and work to get them rebooked rather than writing the lead off.
Lead and patient reactivation
We take your dormant list, old leads who never booked and patients who have not returned, and bring them back with targeted campaigns.
To Maria, last visit 6 months ago Hi Maria, it is Renee at Lumen Aesthetics. It has been about six months since your last Botox visit, which is right around when most people come back in. I have two openings left this week and I can hold one for you. Thursday or Saturday?
Reporting you can check
Every lead, every conversation, every booking and every attended consult, itemized against what you were invoiced.
The questions owners actually ask.
How is this different from the agency I have now?
Most agencies are paid whether or not anything happens. They send you a monthly report about reach and engagement, and the leads they generate go into an inbox that nobody answers until Monday. We are paid per consult that attends. If the consult does not happen, we do not get paid, which means we care about the ninety minutes after the lead comes in as much as we care about the ad.
Do I need to install any software?
No. There is nothing to install, no license to buy, no new dashboard for your staff to learn, and no change to how your front desk works. We connect to the calendar and lead sources you already use. If you want to watch conversations as they happen, we will give you access. Most owners look at the monthly statement instead.
Who owns the ad account and the data?
You do, all of it. Campaigns run inside your own Meta ad account, so you pay the media directly and you keep the pixel history, the audiences and the creative. Your lead list and patient data stay yours. If we stop working together, you keep everything and we remove our access. Nothing is held hostage.
Is this HIPAA-aware?
Yes, and that shapes how we work. Our SMS conversations stay at the level of scheduling and general service information, the same things your front desk says on the phone. We do not ask for or store medical history, diagnoses, photographs or treatment records over text, and we do not put clinical detail into ad platforms. Access is restricted and logged, and we will sign a BAA where your setup calls for one. We are not a covered entity, so we operate as a business associate would and keep protected health information out of the channels we run.
What happens if a lead asks something you do not know?
A real person on our team takes the conversation. We build a script with you up front covering services, price ranges, prep and aftercare basics, and anything outside it gets escalated rather than guessed at. Clinical questions always go to you. The lead gets a straight answer, which is that your provider will cover it at the consult, and the conversation keeps moving toward a booking instead of stalling.
Does this replace my front desk?
No, and it should not. Your front desk is with the client in the room, which is where they belong and what patients are paying for. We take the part they cannot do while they are busy: answering a lead at 11:40 PM, following up four times over two weeks, and working a dormant list of four hundred people. They keep the relationship in the clinic. We keep the conversation going outside it.
What does setup look like, and how fast do we start?
About a week. Day one we walk your services, price ranges and calendar. Days two and three we write the conversation script and get your approval on it, and connect the ad account, the lead sources and the calendar. By the end of the first week leads are being answered. The first attended consults usually land in week two, which is why the pilot runs two weeks.
What exactly am I paying for?
One line item: a consult that attended. Not a lead, not a click, not a booking that never arrived, not a monthly license, not a retainer. You pay Meta directly for media, as you do now. You pay us per attended consult, and the rate is fixed before the pilot starts so there is no invoice you did not see coming.
One line item: the consult that showed up.
The rate is agreed before anything runs. Media is paid by you, directly to Meta, at cost. There is no markup on spend and no monthly fee.
Two weeks, pay only for consults that attend
- We run your follow-up and booking on your existing lead flow, and reactivate a slice of your dormant list.
- You pay per attended consult at the rate we agree up front. Nothing else, and nothing for bookings that do not show.
- At the end of two weeks you have a real number: what an attended consult costs you through us.
- Full pricing, including campaign management, is set after the pilot, against numbers we both watched.
What the same money buys elsewhere
A full-time front desk hire Paid whether leads come in or not, and off the clock at 6 PM, on weekends and on holidays, which is when leads arrive. | Salary, fixed |
An agency retainer Paid monthly regardless of outcome. Reports on reach, engagement and cost per lead, none of which is revenue. | Monthly, fixed |
Clinix Paid per consult that attended. If nobody shows up, there is no invoice. | Per attended consult |
Twenty minutes, and you will know your own numbers.
Bring your last ninety days of leads. We will tell you how many were answered, how many were never touched, and what the gap is worth at your ticket. If it is not worth fixing, we will say so.
- No deck and no pitch, just your numbers on the screen.
- You leave with the cost per attended consult we would work at.
- If your lead volume is too low for this to pay, we will tell you on the call.
Not ready to book?
Leave an email and we will send the one-page breakdown of how the pay-per-attended-consult model works, including the pilot terms.
Book the call directly
Email us and we will send over a few times for a 20-minute strategy call.
Email us to book